Frequently Asked Questions
Why is there an extra £85 surcharge?
The surcharge is applied per booking, but this will be reduced as a percentage based on a longer length of stay. This surcharge covers all of the cleaning and laundry costs as well as the delivery of the keys.
Our Agent in Spain is Perfect Home Services and your direct contact is Darren.
His number is +34 711 01 98 11.
Do I need to pay a deposit and what about cancellations?
Please email us directly at hello@getupandgorentals.com to find out more about our deposit and cancellation policies.
What times are check-in and check-out?
Arrival is from 2 pm and departure is by 11 am unless other arrangements have been made.
Do I need to rent a car?
It’s completely up to you and what you want to do! You can easily get a taxi from either Murcia or Alicante airport (approx 40 mins).
Renting a car simply gives you the freedom to explore ALL of the beautiful beaches in the surrounding areas and have easy airport access.
If you prefer not to rent a car, you can enjoy the communal pool and local beaches and many restaurants within walking distance.
Is there parking?
Both the apartment and townhouse come with their own car parking space. One (1) assigned parking space is included.
Bedding and towels?
Bedding and towels are included in our properties.
Can I smoke?
Smoking is strictly prohibited in any of our properties.
Can I bring pets?
No pets are allowed in any of our properties.
Can I have a party?
No parties or events are allowed on any of our properties.
Can I have a barbecue?
No barbecues are allowed in any of our properties.
Is there Wi-Fi?
All our properties have Wi-Fi.
Are there cots and highchairs?
We can provide cots and highchairs.
(please make us aware. There will be a small charge for this service).
Golf bookings
All bookings for tee times, club hire and transfers are made through our affiliated partner, we will not be held responsible for any cancellations or modifications to associated reservations.
Behaviour
At ‘Get Up and Go Rentals’, we want our guests to enjoy their stay. We kindly ask everyone to maintain respectful and social behaviour, both within the properties and towards the neighbours. Please keep in mind that even though you are on holiday, you will be staying in a private property surrounded by local residents. If, for any reason, a complaint, claim, or report is made by neighbours or competent authorities regarding the behaviour of one or more guests, they may be asked to vacate the properties with no refund provided. Please be aware that most communities in Spain have their own rules that guests must adhere to.
Liability
The owners accept no liability for any personal injury, death, loss or damage of guests’ personal property within any of our properties.
Responsibility
‘Get Up and Go Rentals’ shall not be held responsible for the loss or misplacement of luggage, theft, damages, or accidents unrelated to the management of ‘Get Up and Go Rentals’ itself. – The guest(s) agree(s) to use the rented accommodation responsibly, thereby releasing ‘Get Up and Go Rentals’ from any liability; the guest(s) may be held responsible for damages caused intentionally or unintentionally due to improper use of the accommodation.
‘Get Up and Go Rentals’ reserves the right to update any of these terms at any time if deemed necessary according to ‘Get Up and Go Rentals’ activities.
Other notes…
We are not responsible for any personal items left in our properties during your stay. Please exercise due diligence in closing windows and locking all doors when leaving the properties.
The tenant is fully responsible for any damage to our properties or within the community.